Bests & Worsts Reviews from Amazon

Pros: Heated water quickly the one time I used it. Cons: Glass carafe cracked on first heating/cooling cycle. Crack is on the back of carafe, so I didn't see it until I went to fill it to use it again. Called the Hamilton Beach 800 number, and hold times were 35 minutes. Submitted a report through their online system on Friday, March 1. They responded Monday March 4 asking for the receipt and the series number. Pro Tip - the series number isn't on the label where it says "series number", followed by a big blank. It's molded into the plastic of the unit and hard to read. I responded with the series number and invoice within an hour of them asking. I haven't heard anything in the four business days since then. I have had it for 17 days, and have spent ten of them waiting to find out if Hamilton Beach will replace the defective carafe. I have a couple more days leeway within the return policy, but I will return it to Amazon for a refund and buy something else if Hamilton Beach doesn't do the right things very soon. Update: March 12 - Finally received a response, I was told to cut the cord off the appliance, email a photo proving I did that, and after 3-4 days processing for the email/photo, I will receive a new unit within two weeks. They generously waived the shipping and handling charge for the warranty replacement. <sarcasm> The wait continues.