Bests & Worsts Reviews from Amazon

Physical installation of the lock went fine, then everything went downhill. Just a quick fyi for people that are concerned over privacy. You have to make an account with kwikset in order to use any features of the lock besides the physical key. In order to do that you must download an app to your phone, they then ask for your name, email, phone number, and the GPS coords of your home... The real problems with this lock arose after making my account and trying to get the lock set up in the phone app. The lock pairs via bluetooth for the initial setup to get it connected to your wifi. As soon as that was done a message popped up forcing a firmware update. That took about 10 mins. After the firmware update I lost most communication with the lock. It prompted me to add an access code to the lock to enable the keypad. I typed one in but it couldnt be added because "the lock was outside bluetooth range or unpowered". I noticed that the battery meter for the lock was now at %0, which was at %100 a few mins earlier. I hit the big lock/unlock button in the app and waited... 2 minutes later the lock actuated and locked the door. That was the only time it actually (kinda) worked. I tried changing various settings in the lock such as the sound and led settings, but nothing would happen. I decided reset my phone, and the lock itself and that got some communication from the lock. I could now change the led and sound settings but thats about it. I Still couldnt lock or unlock from the app and couldnt add an access code to use the keypad. I messed around with it for 45 mins and got nowhere. Last ditch effort to get it working, a factory reset and start all over. This resulted in not being able to get past the first step and connecting to it via bluetooth. I reset everything AGAIN and now can connect with bluetooth! But also right back to a %0 battery meter and not being able to change any settings in the lock... I give up. I now had a $250 wifi touchpad door lock that I could only open with a key...