Bests & Worsts Reviews from Amazon

When I ordered this bar in May, it said it would arrive by mid-June. It was delayed by over a month but I tried to be understanding given the circumstances this year. The first time I went to use it, it seemed lighter than the advertised 25 lbs and, sure enough, when I weighed it, it's just over 18 lbs. This was frustrating because I chose this one over others that were less expensive but said they weighed less. I tried to contact the company by emailing the address included in the packaging to ask about a replacement or partial refund but they did not respond. Fortunately, I was able to resolve the issue with an Amazon representative.