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337
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ranked #70,348 most helpful out of 571,544,897 reviews
★☆☆☆☆
The company lost the focus
I used to be a big fan of Paperlike. I always install it on every iPad I get and my family one's as well. However, with Paperlike 2 we started to notice a significant drop in the quality of the product (it get a lot of scratch from the apple pencil) and no need to talk about how terrible is the installation even for a person who installed more than 7 Paperlike v1. The key point that pushed me to write this review is the company's attitude. Since they started to sponsor a lot of YouTubers it became obvious that they don't care about quality and customer satisfaction and preferred to focus on advertisements. They made us feel the COVID19 only impacted them and nobody else. I have an order pending for 2 months (fully charged from day 1). They used the USPS excuse for 3 weeks, while USPS was working and we were receiving shipments. Then the logistics between Europe and the USA, while many European companies were struggling as well but their products found its way to USA and the rest of the world. Now they are complaining about the load and the long waiting list. Howcome, 45 days ago the product was ready to be shipped but the situation of USPS is blocking them and now there is a queue for manufacturing. Really a shame, and shame to the YouTubers who keep promoting Paperlike
June 2020 · Electronics · verified purchase
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