Bests & Worsts Reviews from Amazon

Everything was awesome until the freeze dryer stopped working and had to deal with the Harvest Right support (my honeymoon with the product lasted only two weeks). I had to talk with 3 people with no technical knowledge just to open a ticket. A week later I received a brief call from Cody (I believe he is the only technician in this company; other “technicians” might only answer very basic questions; according to him my issue is common). On next day he was on vacation and no one wanted to help with my issue. Meanwhile I’ve decided to find out why one of my orders had not been shipped yet. I called sales and they hang up on me 4 times. It’s ridicules. To put it mildly they don’t like customers. They will hang up on you if your phone call doesn’t bring a commission to a salesperson. I’m fine with fixing all appliances myself, but probably what you don’t know that according to the warranty it’s owner responsibility to pay for shipping the freeze dryer to Utah and back (very expensive) OR pay your local technician (good luck finding qualified technician in your area). Don’t except any help from this company, you are on your own