Bests & Worsts Reviews from Amazon

I was really excited about this product and very happy with it for the first 3 months of ownership. I used it every single day. I go to a lot of meetings and consequently take a lot of notes. I found it very convenient and unobtrusive to use this notepad instead of bringing along a laptop or having to scan my notes after the fact. Operation is pretty simple. Press the power button and there is a little number indicator to show which page the clipboard is on. If there is already data on the "page" the indicator will show filled text. It also indicates if the page is blank so you can begin to write. To download the information, I just would plug in my USB cable and download. Their custom software is required because a format of *.DHW is used. That is sort of inconvenient because then I'd have to convert to either pdf or jpg. The pdf conversion results in a not very high quality file. And doing jpg conversion is a pain because its necessary to convert page by page. And there are no options to change quality or resolution of the conversion. I was okay with all these things and planning to just live with it, however, a few days ago the unit just broke on me. The clipboard would freeze on a specific page and none of the buttons would respond. I had to take out the batteries to get it to reset. Also, I have lost 10 pages of data because I cannot download the files anymore. When I plug in the digimemo tablet, the folders will show up at first. Then when I try to download, the data disappears and show only 0 bytes on the drives. It is very frustrating. I don't know what to do now since I just have a plastic clipboard which has no functionality. To sum up: NEGATIVES * Proprietary file format which requires conversion * Converted files (pdf) are either poor quality or tedious (must do page by page for jpg) * Poor quality. The unit already broke after 3 months! POSITIVES * Uses normal paper * Uses regular batteries * Can just plug in via USB port * Stores 1000 pages But, the quality issue is most troubling because I've spent > $100 for a unusable product with no service or support!