Bests & Worsts Reviews from Amazon

(1) Great can opener for 3 months then stopped working, now it just slips on can lids instead of gripping and opening them. (2) AMAZON.COM DID NOT WANT TO STAND BY THE "LIFETIME SATISFACTION GUARANTEE" clearly stated as the last bullet-point (bullet points are below the price). The Rep: she had fought sternly: repeatedly in a firm & sustained manner to keep from doing the return, her argument relying on a "return window". The "return window" for a product with a "Lifetime Satisfaction Guarantee" is for life, which I pointed out more than once, 3 times that I recall actually. But that did not work with her. (3) I HAD TO PROVE THAT I USED TO WORK FOR AMAZON by pointing out details about their offices/cubicals... details that are pretty much unique to Amazon work culture. As soon as I proved my experience working for Amazon & used an internal term, she instead promptly handled my return, actually just sending a replacement, though She did not sound friendly, SO WE'LL SEE IF SHE ACTUALLY DID IT. She stated that the replacement would arrive withing 3 business days & that I did not have to return the broken one. It was hard to catch her name, Marco -pronounced Mar+So (??) UPDATE: The replacement shipped UPS. Found out the Reps Name is: "Marcell O" UPDATE: REPLACEMENT STOPPED WORKING AFTER 2 WEEKS.