Bests & Worsts Reviews from Amazon

I do not and will not recommend the VacMaster VP215 or any of the Ary Inc. products to anyone. When the machine works, it works well. I followed that operating manual and did everything properly to in accordance to Ary Inc to care for and extend the life of the product. After 6 months of light home use the motor decided to stop working. I placed repeated calls to Ary Inc which all but the last one lead to unfulfilled promises of a call back to deal with the issue. Finally I received a call back from the tech department after being told yet again that I should be receiving a call back and me firmly expressing that I was tired of the hollow gesture. Instead of replacing the machine, or taking full responsibility for their product that is still under the full 1 year warranty, they informed me that they won't pay for the shipping of the unit to the company to be fixed. After spending almost a thousand dollars on purchasing this item and paying for shipping the first time, I was told I would have to pay more to ship them a faulty unit for them to hopefully fix it properly. It's as if I'm being slighted twice: once for getting a unit that broke within 6 months, and again for having to pay more for them to fix their mistake. If it is as good as the first time, hopefully it will work for at least another 6 months before breaking again. On the phone I was told that they can't change the warranty policy and that I would have to eat the cost. Had I known that their "full warranty" was not truly a full warranty at the time of purchase, I would have reconsidered. I was very excited when the VacMaster first arrived and was happy with the way it was working. I was even optimistic once the machine broke that they would send me a box, I'd send the broken unit off, then they would send me fixed machine ready to start vacuuming again. Instead it is poor customer service and the hassle of finding a box that fits, buying bubble wrap and such so that it doesn't get beat up in transit. Hopefully nothing happens to it along the way, but if it does get superficially damaged in transit I can't imagine they would take the time to replace a dented panel. Then it is eating the cost of shipping an 84 pound item. On top of that, my only means of transportation is a motorcycle, which means I'll have to pay to take a car to the post office to send it off. Overall I am very upset with the way they have handled this situation. Had they just taken the full responsibility for their product and taken care of the cost of shipping for their faulty product this could have been a totally different review. Please reconsider buying this product if you are on the fence about it. They don't care about your satisfaction, they just want your money.