Bests & Worsts Reviews from Amazon

Furious with this company right now. This model broke after one month's use and in a spectacular fashion! The bowl apparently has melted into the stem at the base, so I can't get the bowl off. Nor can we remove the blade from the top of the bowl (the cheese-grater blade). I called the company and spent 25 minutes of quality time on hold -- only to be told I have to box the whole thing up and send it to Cuisinart to be repaired. So it's going to them, cheese and all. I had proposed we take pictures (there is a visible crack in the stem), serial number etc. to document the damage. I thought a reasonable fix would be for Cuisinart to replace it. I asked to speak to a supervisor. I endured another 20 minutes on hold and hung up. I'm sending the item, cheese and all, to the company tomorrow. I feel sorry for the workers in the mail room.