Bests & Worsts Reviews from Amazon

I bought this "new", however, while unboxing started seeing signs of previous use - Drywall dust on one of the anchors, etc. I figured this sometimes happens at the big box stores, etc, so I continued to install the thermostat. I got it installed and working and went to register the product for local weather, etc. Then I got an error message saying that the product was already registered and that I needed to log into the account that it was registered under. So I went on the website to send a note, but the website would not allow me to send info the reCAPTCHA said- ERROR for site owner: Invalid domain for site key- So no dice, I went to call customer service. With an hour left before customer service closes, I got the message -Due to high call volume, we can't take your call right now, try again later, goodbye--CLICK. Really? I've never had customer service robot server hang up on me. If you buy this product I hope you never need to call customer service!!! Honeywell is always on the bottom of customer support polls. I should have known better.