Bests & Worsts Reviews from Amazon

I was very excited to receive this steam mop, but unfortunately, my happiness was short lived. As soon as I got it, I read all the instructions and got it started right away. It worked great and I was in love with how my floors looked. However, when I went to use it again about a week later, it would only stay on for about a minute before shutting off. I repeatedly tried to turn it back on, but it would shut off again after just a few seconds. I tried again a few days later, and the same thing happened. Life got busy and I just plugged it back up tonight, and it stopped working after about 30 seconds. I have had the steam mop for exactly 2 months... I called Amazon and they said I am past the 1 month return period. They referred me to Square Trade, which is the company who provides the service plan I purchased, and they said they cannot help me because it is still under the manufacturer's warranty. So... I called Bissell. They say there is nothing they can do for me. They will not send me a new machine. I am welcome to take it to a recommended service center and see if they can fix it for me. Excuse me, but what? I don't need it serviced. I need a new machine because this one is clearly defective. The thing has only worked once and is in pristine condition (they kept asking me if I dropped it!) So, I guess I will schlep across town to see if I can have my brand new steam mop serviced, since no one believes in making things easy for the customer. I could understand this if I had had it for a year, but it's literally been two months. NOT IMPRESSED at all with Amazon, Square Trade, or Bissell. Don't waste your time or money.