Bests & Worsts Reviews from Amazon

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207
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ranked #152,736 most helpful out of 571,544,897 reviews
★☆☆☆☆
Thoroughly Disgusted
I don't think I've ever written a one-star review, for I usually believe there is always something decent to be said about every purchase. Not this time. I am absolutely disgusted with this purchase and feel like I've thrown away over $200 on this bed. Save yourself the time, stress, and worry, and do not purchase this bed. There are better quality beds out there for the same amount of money. Keep looking. Why? Let me start. After a lengthy wait, the bed was shipped via Prime (the only good thing about this purchase) and came requiring a signature. When the box was opened, the instructions were almost indecipherable. The bed was put together mainly from looking at the pictures of it, and it took three days to piece it all together. This is not an easy assembly. Perhaps for a master carpenter, but not for the average Joe and Jane. Maybe we received a different product from the other reviewers, but I can honestly say that it took a solid 24 hours of labor to figure out which piece went where and assemble it all. It uses screws, fasteners, and required the use of a drill, screwdriver, and hammer, also not a big deal, but make sure you're ready. Upon assembly, eight screws were missing. Considering it was so big and heavy and took so long to ship, rather than wait for the pieces to come from the manufacturer, a trip to Home Depot was made to purchase them. Another delay in assembly. Finally, the bed is put together! But wait! As soon as it was sat on, the middle support beam broke - yes, broke. The wood snapped. After all the frustration of putting it together, the first time it was sat on, it fell apart. I can't even begin to explain how frustrating it was. Once more, since it took so long to come, another trip to Home Depot was made for a replacement board. However, now we're getting really stressed out. After a couple of weeks of gingerly sitting on the bed and replacing the fasteners that keep popping out because they don't fit the thin boards well, guess what? Sitting on the bed causes all the lower support beams to crack. Yes, crack. Now I don't know what tree this poor bed came from, but it's the cheapest, flimsiest wood I've ever seen. We're not overweight people, and this is coming from a person 115 pounds sitting on it. That's sad. At this point, I decide I've wasted a hefty chunk of money and want to return it. There are other beds out there that are much better quality for the same amount of money, and I want my money's worth. Well, naturally Amazon wants the bed back. The idea of taking it apart and trying to jam it in a box when it weighs more than I do is discouraging and disappointing. I understand that they want the defective purchase back, but we don't have the materials, time, and patience to tear it all down and ship it back. In addition, the box it arrived in was sent to the trash when we finished putting it together. So we're stuck in a quandary with a piece of junk bed that wasn't worth $50 let alone over $200. I purchased this bed based on the reviews. A lot of people said it was pretty, easy to assemble, and worth the money. Well, I'm sorry to say that has not been my experience. As much as I hate to write a one-star review, I have had no choice. I'm stuck with a purchase that was not worth the money and has completely fallen apart. I'm sorry to have flushed the money down the toilet and seen my family suffer through so much stress with a piece of furniture.
September 2014 · Home and Kitchen · verified purchase
the product in question
South Shore Step One Full/Queen Platform Bed (54/60'') with drawers, Pure White
3.2★ · 1,387 ratings, as of 2023
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