Bests & Worsts Reviews from Amazon

This vacuum does NOT work on high pile or plush carpet. The main level of my house is hard floors with a few thin rugs. It worked great on those surfaces, but when I headed upstairs, it failed miserably. We have plush carpet on the second floor of our house and when I tried to vacuum it, the brushbar would not stay engaged. It would run for a few seconds and then stop. Without the brushbar spinning, the vacuum was nearly impossible to push. I contacted Dyson to see if there was a setting or feature I was missing. Dyson admitted that because the vacuum creates a seal between the brushbar and the floor, it works poorly on plush and high pile carpet. They recommended I buy an additional attachment for the hose and vacuum any plush carpets with that. If I only had a few areas of plush carpet, that would have been fine, but the attachment is only 6" wide and half of my house is carpeted. I returned this vacuum. Dyson and Amazon should include a disclaimer in the product description that tells people that it will not work on these surfaces.