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ranked #83,771 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Toner lockdown is a nasty surprise!
I bought this for my home office a few months ago. Out of the box, it was great - easy to set up, straightforward to use, prints quickly and clearly. I bought the high capacity toner so I could get more life out of it. Now, at 10pm on the night before I have to go to court, the printer decided it's out of toner and STOPPED WORKING COMPLETELY. Never mind that it was printing perfectly fine, and never mind that I haven't even printed two packs' worth of paper yet. It insists it's out of toner, and nothing I can do (resetting the drum counter, covering the sensor, trying any of the other hacks online) will change its mind. This is a waste of money and resources, and a huge hassle. Brother has gotten too greedy. Making the printer useless until you feed it more toner isn't the way to win over customers.
Update: I purchased the high yield toner. It's 6:15am, and I'm printing some last minute documents for an important presentation this morning. Guess what - the printer has decided it's low on toner, so it will stop any minute. I'm just hoping I can get through the documents I need before it quits working. I would 100% prefer to have lower quality documents rather than NO documents. Looks like I'll be scrambling to print at FedEx or something.
May 2017 · Office Products · verified purchase