Bests & Worsts Reviews from Amazon

The phone is nice, but started having a flickering screen so I contacted the seller (Breed) and requested a replacement under the 90 day warranty. I sent it to them with the promise that it would take 3-5 business days to process and then I would be sent a replacement. It has now been three weeks and I have not received the phone. I did not receive an explanation, merely and email saying "it is still being processed". Meanwhile, I am paying for my old (Not fully functional phone) to stay in service. I also paid for the first month of service for the new phone and only got to use it for two days. I am very dissatisfied.