350
people found this helpful, as of 2023
ranked #66,148 most helpful
out of 571,544,897 reviews
★☆☆☆☆
The juice stops when the plastic clips on the drumcap snaps. Part availability and customer service is far less than adequate.
One star you ask...indeed, why one star? Doesn't this juicer, juice? Why yes, it does or at least it did. Here is the issue.The little black cap on the end happens to be made of plastic and has three plastic clips that hold it in. Without these little clips doing their job,the cap cannot stay in place and therefore the juicer cannot juice. So of all of the possible pieces to break on the machine first, guess which broke? The first clip, oh well it still closes. Then a few minutes later, the second. Oh dear, we have no juice...well, certainly a replacement cap can be procured for a reasonable price. $12.00 on the website. It is out of stock and seems perpetually so. They are being sold on ebay for $95.00-ish. Hmm, lets call to ask. .The rep said something without taking a breath that went like, "Oh, um, uh, its out of stock, that part is under warranty, I can give you a white one just send a picture of the broken one and you can get on the list for back order." 4 days after the requested email "l'm Sorry we are out of stock on the part that you need. I have done up a back order so I can send it as soon as it becomes available." I don't prefer being lied to after an appliance beaks mysteriously at seemingly its only vital point while these caps are out of stock with the company and being sold for extortionate prices elsewhere online. Well, you know, if you were to take some light gauge iron wire and simply wrap it around the cap and drum inlet and outlet tubes on the top and bottom of the drum and it will juice and only adds about 2 minutes to the cleaning. I attached a picture. This should keep the juicer functioning until my new Super Angel arrives.
April 2018 · Home and Kitchen · verified purchase