Bests & Worsts Reviews from Amazon

This is a terrible, unreliable, crappily-made bag. We bought it in October, went on an international trip and by the last leg, the pull handle was stuck in the upright position and the bag had ripped on the side with another handle. By the time the bag was pulled off the plane on the last leg, the pull handle had snapped off completely. On our other identical bag, the handle next to the pull handle broke when a taxi driver lifted it out of his vehicle. The pull handle on that bag was sticking from the moment we began using it. DO NOT BUY! You cannot get a refund, only a replacement. I would never buy this brand again.