Bests & Worsts Reviews from Amazon

I'm a long time Kindle owner/user. Started w/ original Kindle, then got wife one & a Fire for my son. Finally, I upgraded to a Paperwhite WiFi when they (1st gen) came out. Could NOT HAVE BEEN HAPPIER w/ my new Paperwhite! Great function & readability day or night, & no more akward light for night reading. I was so happy. Then, after many months of use, my Paperwhite dropped off our home WiFi network & would only re-connect occasionally, & then for only brief periods. No change in our home network equipment or carrier. No problems connecting with other Kindles, iPads, laptops, phones etc... Tried every possible solution on Amazon & other forums w/ no success (reset Kindle & modem, firmware update for both, every setting under the sun scrutinized for Kindle & network....). I did however discover I'm not the only Paperwhite owner w/ this problem. Many others out there asking for help/ solution to this issue as well. Finally, disgusted w/ lack of support/ fix & thinking the WiFi radio in my unit had died, I ordered a new 2nd gen Paperwhite. Unfortunately, this one had the same issue & I've returned it. I have always been a big fan of Amazon's service & support. However, their Kindle support structure falls far short. I guess I'll resort to loading books via USB from my PC until this has been fixed. Steer clear of Amazon's Paperwhite for now.