168
people found this helpful, as of 2023
ranked #201,181 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Just doesn't deliver
This has been by far the worst printer I have ever owned. For the single reason that I had high expectations of being able to print wirelessly from iOS, Mac and Windows devices. From the day it was first started and until just now when I have decided I will replace it, it has consistently let me down. This printer will not stay away and print. It has to be power cycled every time I use it, no matter what device. I have updated the firmware, and always used the latest (and prior) softwares available. After lengthly talks with customer service, and numerous troubleshooting methods (none of which online worked), I have come to realize this is a half baked printer. Even if the printer is awake, I have to open the brother app 20-30 times until my phone will recognize it on the network, and then hurry up and print everything in one shot because when it sleeps you have to start all over again. With about 98% toner remaining, nearly all of the pages printed were related to troubleshooting. Out of all of the IT equipment I have had the pleasure of troubleshooting this one particular printer has been the most unpredictable and frustrating to work with. I have even managed to use 3 routers, all of which with various settings in an attempt to prove myself wrong. The device is live on the network and will respond to nmap and ping but will not wake to be printer. So, for all the time it took to purchase, unbox and troubleshoot, I venture Brother owes me about a solid 1.5 days of wages. I regret having purchased this too early and not put it in service right away so I could have returned it. Lesson learned. If you buy a Brother, don't wait, try it out first. Hopefully the newer models are better, but for me I'm going to another brand.
April 2018 · Office Products · verified purchase