Bests & Worsts Reviews from Amazon

Coming from an HVAC Technician.Here’s a little back story, I just built a brand new house less than a year ago with a brand new ac/heat unit. I used a standard digital thermostat for the first 6 months with no problems whatsoever. I bought the ecobee4 and installed it, it worked great for about 1 month then completely went to crap. My heat now only periodically works, we wake up now with no heat and the house temperature in the 50s. To resolve the issue we called ecobee technical support and they tell us to adjust the threshold settings which causes the auxiliary heat to run non stop which made our electric bill spike $200 more than normal. We call ecobee again they tell me how to adjust the thresholds again. The heat worked for 3 days then quit working.. My wife was at the house by herself it’s 30 degrees outside with no heat she called ecobee tech support and they told her touch the bare wires together she did and got an electrical shock. The technical support is horrendous and the product has been a complete failure..