1,073
people found this helpful, as of 2023
ranked #9,192 most helpful
out of 571,544,897 reviews
★★☆☆☆
No longer the great option it used to be.
The sound quality is great, but I can no longer recommend the system based on the software that is required to control the speakers. The latest versions of the software, which are updated whether you want them or not, are unattractive and buggy. Sonos' attempt to 'improve' the user experience has led to my speakers being linked to an account at sonos.com. No adding or changing the system without internet access to that account. I bought these so I could mostly play music on my computers and should not be forced to use sonos.com or new unnecessary updates all the time.
Their new user agreement also says they can track all my activity or if I don't accept the agreement, I don't have access to use my own speakers! I'm not sure they need that and frankly I am tired of companies saying they need to track my online activities. If there is a clear reason and they tell me before purchase, that is one thing. However, after the fact, don't change the agreement to force this kind of monitoring.
I started buying pieces of my Sonos system a while back, when there was not anything like Sonos on the market. Now I have options and will likely be buying and recommending other speakers in the future.
October 2017 · Electronics · verified purchase