Bests & Worsts Reviews from Amazon

BUYERS READ THIS BEFORE YOU BUY: Firstly, I’d like to state that I’m not much for writing reviews, let alone 1 star reviews. However, I feel this one is needed. So I purchased the 4 gang brilliant reluctantly despite some very scathing reviews on the durability and customer service. After a couple of weeks I noticed the device, more specifically the display was running at a high temperature. Didn’t really think much of it. After a little over 1 month, of for the most part solidly functioning, this thing dies out. Point blank. In an attempt to process-of-elimination troubleshoot, I took off the panel and identified that the switches furthest from the display (let’s call them 3 & 4) still worked while those behind the display (let’s call them 1&2) did not. I then switched the wiring from 1&2 to 3&4 & those lights worked perfectly. Needless to say the device is dead & defective. What’s more is that I’ve messaged the seller through Amazon & no response whatsoever. I’ve called brilliant & left a message for a call back & no response whatsoever. I’ve called Amazon and due to it dying just over the return period, I have been informed that I have to deal with the non-responsive seller directly. Bottom line: there’s is no customer service to be had here. If it breaks on you, you’re on your own. Shame on Brilliant & shame on Amazon for allowing consumers to repeatedly be sold unreliable products with neglectful if any customer service.