Bests & Worsts Reviews from Amazon

I ordered a program from Video Professor. At the time that I ordered, I told the order taker that I only wanted that particular program. I did not want to receive future programs unless I specifically ordered them. I received the program I ordered. However, some time later I received another program that I did not order and did not want. I called customer service. They said to send it back. I said I had no intention of spending my own money and time standing in line at the Post Office. Then they offered to send a self-addressed, pre-paid mailing label. I agreed and waited for them to send it. Apparently, more than one month went by and I still had not received the label. But, they deducted $69.95 from my checking account anyway. I called them about this. They said they would make sure the label got to me. A month later, it still had not arrived. I called again. They promised another label. To date, I haven't received the return label; but, they still have $69.95 of my money taken at the end of April and now it is July.