619
people found this helpful, as of 2023
ranked #25,023 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Worked amazingly well...for two months
So i'm really sad to write this review. If you had asked me for a review during the first month of use (3 double shots brewed daily) I would have rated this machine 5 stars but after less than two months of use this machine will no longer brew espresso. The pump starts to sound like it's working and then goes quiet when it starts to "brew" and nothing comes out. Prior to this issue the machine made the sound the entire time the espresso was brewing. I followed the manufacturers instructions to ensure the porta filter was not clogged. I've let vinegar sit and ran vinegar through the unit a few times to "delime" it as Mr. Coffee suggested in their response email to my complaint with no success. I've wasted a ton of espresso trying the unit again after each unsuccessful "fix". There is no reason for an espresso machine (for whatever reason) to stop working in two months. I'll update this review after I have time to sit on the phone with Mr. Coffee as they walk me through more "fixes" for a two month old machine. Can you tell i'm not pleased?
September 2017 · Home and Kitchen · verified purchase