Bests & Worsts Reviews from Amazon

I bought the europro shark steamer from a t.v. commercial last April 2003, It arrived broken, the day after I received it I called to tell them that I needed a new hose and that they had over charged me for parts not included and that I had order one pay, not four. The customer rep offered to "sell" me a new hose. I told her I would send the whole unit back. She than said she would order one up and fix my account for the over charge. In may I had still not received the hose I called again, they said it was never ordered, but they would order it up and fix my account. I called again, the end of May, still no hose, I told them I couldn't wait any longer, they said the hose was on its way/ June 10 or so I called again, explained all of this, the customer rep told me to mail the unit back, because it was on the record that I had been trying to get this straightened out since I bought it. Also at this point I had gone to Sears to buy the same product because I like the product. I mailed back the Shark, my expence, June no credit, July no credit, but they are still charging my account for the four pay that I asked to be charged one pay for and they are still over charging me. Again in August I call, this time very angry, the supervisors, two of them Promise to get this straightened out and call back in three days, NOthing, I call again, promised again. September, I call again, begging to speak to a supervisor, they tell me they can't refund my money because the unit was sent back after 30 days, Finally the begining of October they give me a number to call the corporate office, I finally get through after trying to two weeks and sending three emails to someone, I think her name is Carla, I had to hold on four literally hours on the regular number because the 888 number always says the circuts are busy. She takes my number and calls me back, because she doesn't know anything about my call, She was suppose to according to the service reps. We got disconnected and she has yet to call me back. I can't get through to them and again I have emailed them at their europro address. Alsmost November, still no refund or communication. I am appealing to you, hoping that you may have more clout than me. I have called the FCC and they said that because I bought the unit over the T.V. I can probably get the Attorney Generals office involved but it seems a bit over the top. They have had my unit since June, I have not had my money replaced for the over charge or the unit. A total of about 256.00 plus 21.00 for shipping it back. Please help, I am going to try to appeal to every company that does business with this Europro company because I am just a little person in Maine, they can ignore and that is not right. Thank you for anything you may be able to do to help me. my address is 482 Ride Road, Peru, Maine 04290 God Bless