Bests & Worsts Reviews from Amazon

Since there are a few in depth reviews floating around, I'll just highlight some of the things that struck me after use: Good: · The style of the headphones themselves is very ingenious, and stay in place no matter what I am doing. They take a few minutes to adjust to the feeling of having them around your neck, but soon after you forget they are there. · No problems syncing with my Droid X · They will pause/skip ahead/answer calls with no problem · The volume button is well placed, with a feel that's easy to find by touch · Ear buds are fairly comfortable · Sound quality is pretty good with music. They are a little flat sounding, but using an equalizer app brought them back to life. For the price, I was pleased. The Bad: · Poor construction quality · Sound quality on phone calls is horrible. Did you ever talk with someone through a long tube or pipe when you were a kid? That's how other people sound when on phone calls. There's no static, and it's clear, but I had to keep reminding myself the caller was not trapped in a well. If you plan on talking on the phone a lot, please take note of this. (That said, I never had any complaints on their end, as far as my speaking sound quality) · Call answer and play/pause buttons are small and VERY easy to trigger with your chin if you are moving your head around a lot. While working on my car and around the house I was constantly hitting them on accident. (Adding a lock would fix this) · The magnets on the ends to hold the buds in place when not in use are a joke. I was constantly having them hang down the inside of my shirt when not in use. This needs a major redesign. Be careful if you put them in a bag with anything that my catch on them. · I knew these were not noise isolating or cancelling, but I still expected them to be a little better than they are, as other regular ear buds I have had were much better in that regard. Summary: For less than $50, these could be quite a value. They are a very unique headset, and for someone who is mostly going to use them for music, they may be what you are looking for. So, why only 1 star? While I was happy with these while they worked, I cannot recommend them due to my experience with their service and the sub-par build quality. After only about 6 weeks of use, they fell apart. The ear buds are made as a two-piece shell that surrounds the speaker and wired connections. Well, they fell apart at the production seam. I could have probably glued them together myself, but I wasn't about to do that with a practically new device. So I contacted LG and sent them immediately in for service (which was a hassle in itself to get an RMA #, since neither their repair website nor phone support has this model # listed) After almost 4 weeks in their hands without word on status, I contacted them for an update. After multiple transfers between associates who could not get me an update, I was finally connected with a supervisor who informed me that the headphones (and parts) were on backorder. She said that while they could not give me an official ETA, she admitted it could be months until this is resolved. I requested a direct refund since they could not honor their warranty in a timely manner. I was told that she would discuss it with a manager, and would call me back. After 5 days I never received a call back, so I called again myself. After another inordinate amount of time on hold between individuals, I was told by a supervisor named Maya that they would not offer me a refund. My choices were to either accept a lesser-quality (and less expensive), regular headphone style Bluetooth set as replacement, or to wait for the others to come back into stock, with no end in sight. Sorry LG, but this is not acceptable. If I wanted a large, old-school style headset I would have ordered a better set from a different manufacturer. I could easily order a replacement set of 700's from a 3rd party vendor if you gave me a refund. I understand that you are not required to do so, but you ARE expected to give your customers timely warranty support, which you have failed to do. As such, you will never get another dollar of mine, for any product in the future.