Bests & Worsts Reviews from Amazon

Let me just say that I loved this chair when it first arrived- but the metal bar broke after two months and I only weigh 125 pounds. I contacted Gaiam and forwarded them photos and asked for a replacement part and they responded saying I needed more photos of the logo, etc. When I provided proof, they said they would send it out immediately, but I waited and waited and waited. It took them weeks and when the package arrived there was no metal bar but two lug nuts. Heck, I have lug nuts in my tool kit. I needed the metal bar that holds the ball in place. So I contacted them again and I am suspecting that given the time frame for the first request- the second isn't going to be a quick fix. So consider this item a temporary chair, cheaply made and read the one star reviews before purchasing. There is no reason for the metal bar to snap unless it was made of substandard materials and the customer service guarantees are only as good as the people who read the emails and understand prompt and correct replacement parts.