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I purchased a NutriBullet on February 3, 2013 through Home Shopping Network. After using the NutriBullet 5-6 times, it stopped working. I called the customer service number for NutriBullet and explained the issue. The customer service representative asked me to troubleshoot with him over the phone, which I did. Following the troubleshooting, which took about 40 minutes, the NutriBullet did work again. The customer service representative then ask me if I would like to purchased a new blade at a discounted price. I agreed and purchased the new blade. The NutriBullet was still under the original warranty at the time, however I went ahead purchased an extended warranty also. After a week of not using the NutriBullet, I tried to make a shake and again, it did not work. I did the exact same thing the customer service representative had me do during the previous troubleshooting call and it did finally work. I then called NutriBullet to ask them to please send me a new because I do not think I should have to troubleshoot to get it to work every time I want to use it. They have refused and I'm frustrated. I now own a product which I paid over $100.00 for plus purchased extened warranty on and Nutri Bullet refuses to replace it.