Bests & Worsts Reviews from Amazon

I recently began to see warnings that Malwarebytes and Norton internet security were blocking malware on my computer from contacting malicious websites. Although the activity was blocked neither were detecting the malware in scans. Also multiple com surrogate processes were running on my machine and using most of the resources. After some research I learned of Fixmestick and purchased it from amazon. I ran a scan and it told me it had removed and quarantined 13 trojans. Upon rebooting my computer, however, the same malware warnings and com surrogate processes began to appear again. I called Fixmestick and they told me that 13 browser hijacker Trojans had been removed but that changes they had made to the internet browsers needed to be corrected manually. They sent me instructions for making the corrections. I attempted to make the corrections to the browsers but the instructions did not match some of the features of the browsers so I could not. In the meantime the warnings and com surrogates began to appear again. I called Fixmestick support and they hooked up remotely to my computer. To my surprise after making a few tweaks to the browsers and removing a couple of bloatware programs that had been on the machine for 3 years before these problems developed, They then ran a 30 day free trial version of a third part malware scanner to look for what Fixmestick missed. It found nothing. No manual virus removal methods were used (e.g. looking for and fixing problems in the registry) nor were any specialized in-house tools used. I didn’t see much expertise in malware removal. With respect to the 13 trojans removed by fixmestick; I looked in the quarantine file and none were identified as trojans. 10 of the 13 were Norton setup and download manager files. I asked fixmestick to explain that and they said that the Trojans don’t show up in the quarantine folder named as such but what I as seeing was infected files. I suspect these were false detections. Every other malware detection I have employed has identified the malware by name. Also, some of the “infected” files were downloads of Norton virus removal tools that I had downloaded to address the problems I was experiencing and could not have been the source of the problem. I was pleased with the friendliness and availability of Fixmestick support but that was the only amazing aspect of it. The methods employed and outcome were disappointing. I still have the trojan, multiple com surrogate processes, and an almost useless computer. I have returned this for a refund and would not recommend it to anyone.