Bests & Worsts Reviews from Amazon

DO NOT BUY A 5-STAR URGENT RESPONSE MADE BY GREATCALL - It can stop working just from moist hands or by being worn into a high humidity area. In October, 2012, I purchased a 5-Star Urgent Response for my mom since she is almost 90, lives by herself, and had just recovered from a broken pelvis. Although the product carries a manufacturer's warranty for one year, they do not honor it if the device is worn into a bathroom. Note I did NOT say WORN INTO A SHOWER, BUT WORN INTO A BATHROOM. Back in February, my mom's device starting beeping and randomly calling for help without her even touching the device. When she called to ask to have it fixed, they refused to honor the warranty saying that she must have gotten the device wet. She had admitted that she wore it into the bathroom, but I had installed a hook for her to hang it on when she showered. Plus since she wore the device on the outside of her clothing on a lanyard, she had to remove this device first before removing her clothing to shower. Today I called customer service and they confirmed that they will not honor the warranty because the symptoms shown by the device indicate to them (without any type of examination) that she got it wet. They admitted that just moist hands or a steamy bathroom would be enough to make the device not work, even if it is not taken directly into a shower or tub. According to them, this voids the warranty. IMAGINE IF SHE LIVED IN FLORIDA OR IF IT WAS THE SUMMER TIME WHEN HUMIDITY IS HIGH AND REAL PEOPLE PERSPIRE! PLEASE... DO NOT BUY THIS DEVICE!! Most senior accidents happen in the bathroom. Having a device that cannot be worn into the bathroom and hung on a hook outside the shower without breaking is NOT something you want for your elderly relative or friend! This device should not be worn by seniors since it is unreliable and is not made for real people!