Bests & Worsts Reviews from Amazon

The monitor worked well for five weeks before the picture became distorted. Below is an e-mail I sent to LG regarding my attempts (still incomplete) to get the monitor repaired. -------------------------------------------------------------------------------------------------------- At the end of August I contacted LG regarding how to get my new monitor repaired. I'd ordered it over Amazon and the screen became distorted after about five weeks of use. LG customer service originally told me that they could have a technician come to my house to repair the monitor. I then awaited them to call me to tell schedule an appointment. After several days I called LG again to check in. They had discovered that there was no repair technician local to me. I would have to send my monitor in. No one called me to tell me this, they waited for me to call them back. I eventually got a shipping label and sent the monitor in to LG around the 5th of September. I received no further updates from LG until I emailed them about three weeks later. I was told that the monitor repair was "pending" and there was no further information. I called LG again on about the 9th of October and was again told that the repair was pending and they were waiting for a part. I then left my home on business for three weeks. Upon returning, on the 30th of October I called LG again and was told the exact same thing. The repair was "pending" and they were missing a part. I then called LG back every two days until I was told that the repair could not be completed and I'd be receiving a refund or a replacement. Then, unexpectedly, the monitor was repaired and returned to me around the 7th of November. However, I mailed the power adapter in with my monitor in September as LG customer service recommended. The monitor was returned without the power adapter. I called LG immediately to tell them that I needed my adapter returned. They agreed to do so. Today (November 15th) I received a package from LG with... the power chord. But not the adapter. The chord is cheap and easy to replace. If I was missing the chord I would have just bought a new one. I needed the specific and expensive adapter. I've called LG and am told I will receive it... in 3-10 business days. I bought this monitor in July. I have only been able to use it for five weeks. The rest of the 4 months that I have owned this monitor it has been damaged and unusable, it has been in the LG repair facility (status pending,) or it has been returned to me but without the power adapter/chord. At every single stage of this repair experience LG has disappointed me. They have given me wrong information or no information at all. They have waited for me to decide to call them and check for updates instead of providing me with updates. And finally they returned only a part of the product. I still don't even know if the repair worked because I can't turn the monitor on. This has been the most disappointing technology customer service experience of my life. When I was told that I would be getting a refund I was very happy because I knew I would use that money to buy a monitor from a different company. I am eager to get my adapter so I can see if the repair was even successful. It is a nice monitor (when it is working) but I can promise you, I will never purchase LG electronics again.