Bests & Worsts Reviews from Amazon

I placed an order on 12/01/10. $400 worth of floor mats. After 9 calls and a recording telling me the average wait time is 1 1/2 hours, I have given up. They charged my card, and I have no floor mats. I spoke to a Maria on 12/30/10. She had no clue as to why they hadn't shipped yet. She said she would call me back on 1/3/11. She never called me back. I made 3 more attempts in the past week to call customer service and again: "average wait time is 1 hour 20 minutes". I finally was able to talk to a human being today and he told me they have had phone problems. For over a month? He was very reluctant to issue me a credit and finally he agreed to do so. I am stopping payment on my credit card anyway. Customer Service is HORRIBLE! Too bad... I really wanted these mats but... If customer service is that bad on just the purchase of their product, Their support of the product "after" the purchase is probably not much better. This review is all about their customer service, not the product. If the company cannot support the sale... How would they support the product?