Bests & Worsts Reviews from Amazon

Worst customer service I’ve encountered... maybe in my lifetime. You will get a number of emails the first day, none of which will resolve your issue or even try for that matter, but radio silence will follow. I just about have every smart device on the market so I’m not new to tweaking something until it works; however, this device has some major issues in its design. In a weeks time it stayed online for maybe 15 minutes. It seemingly can’t reconnect on it’s own either, even with an extender 10ft. away. Smart doorbell, video cameras, you name it outside with no issue... this couldn't find a channel if it were sitting next to a router. I guarantee there are more people with this issue but Rachio has bet they can offload this and come out with a better version at a later time. Who cares about all the features if it can’t stay connected long enough to use them. I really had high hopes for this device. Shame on you, Rachio! I lost count of how many emails I sent requesting assistance without even one hint of a solution being provided.