Bests & Worsts Reviews from Amazon

This vacuum failed after 2 weeks of use! As per there documentation included with the product I contacted Shark and they sent a replacement. The replacement failed after 2 months. This time they would not replace the item but offered me an option to repair with me paying the shipping to them and for the return back to me. I have a few friends that had the same problem and apparently this vacuum has an issue with the battery and charger which the company will not admit to. June 13, 2014 Review update: Two weeks ago the replacement vacuum died! I contact customer support, which was unsatisfactory at best! I complained about the amount of bad reviews since I purchased this item in March this year and she told me we was not aware of any issues, glad I wear boots! hey wanted me to pay for a replacement battery which I refused, they sent me a battery which arrived today that is at least three times larger than the original battery and it is so large it does NOT fit in the machine. I called customer lack of support and after an hour the rep finally admitted there is major issue and and there is a technical upgrade. She could not help as I demanded nothing less that a FULL replacement and she needed to contact Corporate HQ on Monday when the reopen. Euro Pro and Shark have the worst customer service and products I have ever purchased on Amazon!