Bests & Worsts Reviews from Amazon

One purchased from Amazon, one replaced by Logitech, both failed within one year and Logitech fails its obligations. This is the sad story of a company that once had fine customer service. It is not that way any longer, at least for me. I purchased the H800 headphones from Amazon in September, 2013. Within 4 months the headset would not charge. The charger head would go into the base of the headset but the light would not come on and the headset was dead. I spoke to Logitech and they somewhat reluctantly agreed to have me send them in for inspection. Since the headset was under warranty, it seemed to me that they would want to see what the problem was. 2 weeks after they received the headset they sent me an email. "Congratulations, your headset is eligible for warranty replacement." I didn't enter a sweepstakes so I was put off by the email. It took another 5 weeks and 11 emails from Logitech to advise me of the headphones arrival at the warehouse, of being logged in, of being reviewed by quality control, etc. on and on until finally the 11th email announced my case had been sent to shipping and I would be notified when the replacements had been mailed! I did finally receive the headset. Like the first pair, they are more than adequate for what I need. I had difficulty adjusting the microphone so I could be heard adequately, but I am not an audiophile and for listening to music at the computer they were fine. When they worked. Unfortunately for me the second pair gave out within 6 months of receiving them.The same problem. The charger is not connecting and not charging the headset. I certainly wanted to know if I was causing this since I am careful with devices and equipment that looks a bit fragile, as these headphones do to me. I called Logitech and was advised that they had shifted to a new computer platform and therefore had no information on either the first pair or the replacement set. The agent told me I would need to provide the receipt for the original set and I would have to send them in and they would need to be inspected before a replacement set could be sent. Firstly, I wasn't certain I wanted another set if Logitech couldn't answer my questions about the cause of the problem. Secondly, I needed the headsets for a work project and offered to purchase another pair until they received my broken ones back and then they could credit my account. No, he said. That was not possible. They needed to be "certain you didn't cause the problem." (all along Logitech had told me I had not caused the problem and indeed, I have read numerous reviews from others citing the same problem). I told him I needed the headphones and if it turned out I had been the one who broke the replacement set then so be it, I would have already have paid for another set. Unbelievably, he told me, no. I had to go through the entire return process before any type of transaction could be made. I told him I could just as easily buy them on Amazon for less than Logitech was charging but it didn't make sense. He then advised me that I probably would have trouble logging into my account or receiving emails since the new platform was causing such issues. And at that point the light went on. Logitech is backing out of its obligations by erecting impossible hurdles, suggesting customer malfeasance and blaming a new computer platform for my inability to access my account. I received the agent's email which, laughably, told me I could check the status of my case by logging into my account---the account he had already advised me I could not access. I wrote back providing the year old receipt and telling Logitech I was not trying to score a pair of free headphones. I went on to say I would send back the headphones so that it could be verified that I did not break them. But, I added, I did not want a replacement. Not under those conditions and stipulations and implications. I requested he acknowledge my letter. I told him he didn't need to agree with me nor defend Logitech's position, I just wanted to know the label was on its way. That was earlier this week. In an amazingly brazen show of contempt, Logitech has not responded to that letter or a follow up letter requesting a reply. Did I mention that I had called in originally because a pair of Logitech speakers I had just purchased from their online store had arrived and made a loud whistling sound when I first plugged them in? I called Logitech to find out how to fix the sound and was advised I would need to return them....that's right, brand new from Logitech and I was going to have to wait 6 more weeks at least to get them replaced. I never did send it the speakers. It seems that this delayed-turn around on new items is just another hurdle to discourage buyers from returning items. Did I mention I live in California, not American Samoa and Logitech ships out of California? Six weeks? I only mention the speakers because it seems to me that if the Logitech product(s) you have work, then you might never know about this side of a once reputable company. But if even the slightest problem arises that causes you to have interactions with Customer Service, then I'm afraid this story will ring horribly true sooner or later. I have read other reviewers who warn us away from Logitech products. I have always taken those reviews with a grain of salt since I had not experienced the same poor treatment or the consistently malfunctioning products. Now I have. And I realize even while writing this cautionary message that many of you will read part of it and move on to something more positive. Check out my other reviews. I like reviewing things I find that I like on Amazon and being a fairly positive person, I always try to find something to like in what I get on Amazon. Except when I can't find anything. Such as in this case. Good luck to you.