Bests & Worsts Reviews from Amazon

I was doing work on my property and left the awning sitting in box for 9 months in our family room. I finally installed it and after opening it 3 times I went to show it to my son and it sprung out like a Jack in the box hitting my son. Here is a copy of my letter to Best Choice and a response. I understand their response, it was my fault for not installing it right away. I sometimes buy things when I start a project and take long to use them, but still a little compassion for a product that was not assembled correctly should be considered. My Letter: Hello, I purchased this item back in April and had it sitting in my family room floor until yesterday because I was doing work on the property and just finished the job. I installed the awning yesterday and it worked fine for about 3 times that I opened and closed it. All of a sudden I went to open it to show my son and the awning completely fell apart hitting my son on the head. It seemed that the nuts and bolts holding it together were never tightened. The aluminum roller that rolls in the canvas bent, all the sides that hold the roller came off to the side and the plastic at the end of the roller that slips into the roller bar broke on both sides. It was a disaster! Please, I know it was almost a year that I purchased it but only 1 day well not even that, 3 hours that I installed it and all of that happened. Don't hesitate to call me with any questions. Thank you in advance for you reply, Their Reply: Hi Hector, Thank you for contacting Best Choice Products! We are sorry to hear that the awning fell apart and hopefully your son is ok. Unfortunately, our records show that this order was purchased on 04/05/2018 and is therefore no longer within our 90-day warranty period. Sadly, we can no longer assist you with replacement or refund. Thank you for your understanding. 3/11/2019 After a few back and forth emails, Bestchoice refunded me the full purchase price and apologized for the mishap. I am truly grateful for their consideration and professionalism. Thank you Bestchoice!