Bests & Worsts Reviews from Amazon

After years of using Amazon for hundreds of orders, this is my very FIRST negative review: I was very excited at the prospect of buying this laptop. When the first one arrived on August 24, 2018, everything was great. I was very impressed with its sleek design and the speed of the processor itself. The screen looked great. I had no complaints! I allowed the battery to charge to 100% during initial setup. Once the battery was at 100%, I unplugged it and used it in another area of the house. After some use, the battery charge had logically gone down some (down to about 80%), and so I went back to my office to plug it in. The power icon on the bottom right corner task bar showed a little *plug* symbol, so I assumed that it was charging. A few hours of use later, I noticed that my battery was very low, around 10%. How was this possible if it had been plugged in the whole time? Upon hovering the cursor over the power icon, I got the following message: "PLUGGED IN, NOT CHARGING". No matter how many times I reinserted the charging adapter, I kept getting this message. I had no option but to shut down the computer, unplug it, plug it back in, and then reboot. Unfortunately, the cycle would repeat itself once the computer got to 100%. The rebooting was the only temporary solution that worked. I even tried reinstalling the drivers and doing a system restore, nothing would fix it. All the online forums say to remove the battery, but this does not have a removable battery, and is not an option for me. (See the attached picture for an example) I contacted ASUS and they could do nothing. They told me they would honor the warranty, so just to send it in, and that their turn around time was 7-10 business days after receiving the laptop. This was unacceptable since I need the laptop to work. I opted, instead, to have Amazon replace it for me. The second VivoBook arrived on September 7, 2018. I was so glad that the problem would finally be fixed. After the first complete charge, I decided to test the charging function. I streamed some video on battery to lower the charge, and then plugged it in. To my great dismay and disappointment, the power icon read the exact same message: "PLUGGED IN, NOT CHARGING". This was the SECOND VIVOBOOK IN A ROW!!!!!! Am I just unlucky, or was this a bad batch?! I've only found 2 other recent reviews of this product that had the same problem (go ahead and search for them in the reviews). Needless to say, I am sadly going to have to return this replacement and switch to another computer brand. It's too bad, because it seemed like an otherwise great laptop. I am so disappointed.