Bests & Worsts Reviews from Amazon

I received my new bike on Saturday and was so excited! Of course I like many other stated did not get an activation code for the "1 YR Ifit Memebership". So I tried calling support... they were closed till Monday. I decided to move forward with setting up my account and just selecting the 1 month figuring it would be easy for Norditrack customer service to fix.. well Monday came I tried calling the line is always busy no one ever answers. I then went online and did the live chat. Filled out all my information and sat online waiting for 30 min.. then I was the next person up and the chat session says "sorry youve been idle for 30 min.. then proceeds to log me off" very fustrating... I sign back in again.. I fill out all my information again.. and I get a message stating they are offline and will be availble from 9-5 Mountain time.. well it is 12:30 EST time so they should be open. I proceeded to do the same thing yesterday.. I got an email back but no one has responded yet.. Im beyond frustrated. If you are going to give 1 YR free then you should do that. I have waited a long time to have this bike and I love the bike and the program but I would like to have the service I signed up for.. Also anyone looking to get there bike in an upstairs room .. Dont pay for the 19.99 delivery for any room because the guy that came to my house stood there saying man thats too many stairs and not sure about that. Plus we are running behind on deliveries... When I asked for my $20 back the other guy said nah we will give it a try. seriously?? Now because the first guy clearly didnt want to do it and made no effort to be careful I have a lovely dent and scrape down my wall. I should have never paid for that horrible service. So please save your money and do it your self! So the bike is awesome but be aware customer service on all ends is horrible. Really hope I can get my Ifit fixed by the end of Dec before I get billed again....