Bests & Worsts Reviews from Amazon

It came today and I plugged it in, charged, powered on and did the setup. Walked away for a bit and came back to it with a black screen. I assumed it went to sleep or the screen turned off. The power button does nothing. Blue light is on saying it is charged. Held down power for 45 seconds- nothing. Unplugged from charger and did the same. Waited a bit and called amazon tech who had me repeat the same steps. I’ve now been on hold for 25 minutes while they reach out to acer to see if there is something else they can do. 7/20 Update: I waited on hold for nearly 40 minutes while the Amazon tech stated she was on hold with acer. She came back after and said that she couldn’t reach them despite their call center being 24 hours but would call me at 5pm on Friday. Friday and I did not receive a call. I checked hours later to see she had sent an email and told me to call Acer directly. By this time it’s late and I have plans. I therefore called Acer this morning. Anytime the computer is left on without using for 30 minutes it freezes - resetting the battery doesn’t help- the power button just doesn’t work and it has to sit for 24 to reset itself. They suspect a display, charger or battery issue and offered to send me a shipping label as I can’t print anything without a working computer. As I’ve had this computer for less than two days and it had issues within hours I advise that I will be returning to amazon for a replacement. Amazon tells me it’ll be days before I get my replacement. Hopefully it works! Now I do remember why I bought my last computer at a store - is there’s ever an issue they can replace it the same day and have techs on staff that don’t just try to pass the issue along.