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why would a customer email for a replacement if the product was fine? When I responded stating that it was not ...
My husband and I purchased this air mattress for a camping trip. However, when we tried to use it the first night, it would not hold air. We could not find a leak anywhere on the mattress and were left with nothing to sleep on for our entire camping trip.
Because were were just outside of the 30-day return window by about a day (we had purchased in advance for our trip) we contacted Light Speed for a replacement. Light Speed responded that they would only replace the mattress if they found that there was in fact a leak and if we paid for the return shipment. No customer should have to pay for return shipment of a faulty product, period. Moreover, why would a customer email for a replacement if the product was fine? When I responded stating that it was not fair to ask a customer to incur more costs associated with a faulty product, Light Speed has ignored me. It has now been over two weeks.
Do not buy Light Speed products.
September 2017 · Home and Kitchen · verified purchase