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ranked #204,440 most helpful
out of 571,544,897 reviews
★☆☆☆☆
LifeProof Warranty is Outrageous
I purchased this product for my iPad about a year ago and love it. In fact I loved it so much I bought one for my iPhone as well as the wife's iPhone. A couple of months ago, I purchased another LifeProof case for my wife's iPad...though a different color of course. I recently (about a week ago) surprised her with it and so this weekend (8/10/13) she decides to put it all together. However, when she ran the leak test the unit failed. So we pulled the gaskets out cleaned them off with a damp rag, re-inserted them and tested again and again...but the lead test continues to fail. I even pulled my LifeProof apart and used its gasket for a test...but it still failed. I am now looking to just get a replacement but since it has been greater than 30 days since I ordered it, we are out of luck. Really?? I paid $150 for this and only get a 30 day warranty from the manufacturer and Amazon as well? This is a brand new item removed from the box and I get nothing for it since I didn't open it right away. For a company, LifeProof, that touts their product as being the best on the market for what it does, they certainly don't have much faith in its longevity.
This really is a great product and would well deserve a five star rating, however be warned that if you are purchasing this product...test it out as soon as you get it...for if you don't and it fails the leak test past the 30 days of purchase...it will be you who just took the bath.
August 2013 · Electronics · verified purchase