Bests & Worsts Reviews from Amazon

I bought my first Bona hardwood spray mop in May 2008. I like it so much I ordered a second one from Amazon for upstairs. It arrived last week and it didn't work -- the trigger didn't make contact with anything, just flopped loosely. I didn't want the effort and expense of returning such a large, awkward item and decided instead to toss it. First, though, I thought I'd try to make it work -- and I succeeded. For anyone else who wants to try: I muscled the lower pole and handle section apart again, then disassembled the handle section with a T10 star head (Torx) screwdriver; inserted the plastic plunger inside its metal sleeve into the lower pole and fiddled with it until pressing the plunger got a spray; then reassembled the handle around the plunger/sleeve, matching the holes in the metal sleeve with the short raised circles inside the handle and positioning the trigger carefully. I didn't read the reviews before I ordered the mop, since I already have one and I like it. If I'd read the reviews, I'd have seen that ordering one is a gamble -- you might get a good one, or you might get one that doesn't work. I'd give 5 stars to my original mop, 1 star to the second mop. Update: Before I posted my review (on the weekend), I wrote to Bona through their website. They wrote back Monday apologizing. They said they had a manufacturing glitch about 6 months ago, since corrected, and some defective mops went out before they caught it; they're sending replacements to customers who got one. They sent me a replacement, although I didn't ask for one. It arrived by the end of the week. I put it together in a couple of minutes without any trouble, and it works fine. So -- ordering one is a gamble while faulty mops are still out there, but if you get a bad one Bona will replace it.