Bests & Worsts Reviews from Amazon

We were excited to get the Firestick to expand our viewing options past what our sony ps3 was allowing us to watch via its available apps. Needless to say, we were sorely disappointed. It took about 45 minutes on the phone with tech support to get the Firestick to even connect to WiFi and for the past 2 weeks we have battled keeping it connected. It is the only item in our home that continually drops signal despite being only 15 ft from the router. The PS3, multiple phones and PCs all do great. From reading other reviews this seems to be a common problem. It’s a shame a company as big as amazon can’t figure out a way to accomplish a simple task like staying connected to WiFi. This is a very basic function of any internet enabled device. I started the return process tonight because it’s very frustrating to come home from work only to spend 2 hrs trying to reconnect to our router 15 times just to be able to “relax” and watch a show. We will be going back to using the PS3 for viewing. In addition to this problem which basically renders the Firestick a paper weight, there are also many software issues. For instance, you press the Alexa button and say “search YouTube for helicopter videos” and it replies by asking which app you want to use to search YouTube for helicopter videos and then displays options like Netflix, amazon prime, and of course YouTube. Forcing you to click and select which app you want to use to perform the search. If I ask for it to search YouTube that should be a given! In my opinion this is just another overpriced piece of amazon junk that didn’t get properly tested before release.