111
people found this helpful, as of 2023
ranked #241,368 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Disappointed
I bought this TV on December 1, 2012. Initially, I loved it. I found a post that helped me calibrate the colors and I thought I was set for March Madness. Then I noticed that red/orange items filmed in scenes of sitcoms seemed to bounce around. I thought it was associated with the quality of the programming, but then noticed that red colored boxes on the ESPN ticker were also bouncing. Bummer. I was considering taking it back to Sams club - 90 day return policy - but was thinking I would live with it. Then, on day 89, as I was watching the Daily show, it croaked. The black started at the lower right hand corner of the screen and spread over the entire screen in less than two seconds. Sound was ok, but no picture. Tried "rebooting," but nothing. Luckily it happened before the 90 day mark - back to Sams it went. Would not recommend due to the color issue and the short shelf life. Thank goodness it happened before 90 days - otherwise I'd be dealing with warrantee issues. Whew!
Here's the bulletin from Vizio:
VIZIO special bulletin
Published 02/08/2013 06:15 PM | Updated 02/12/2013 08:15 AM
A limited number of VIZIO's E-Series 60" and 70" LED Smart TVs (model numbers E601i-A3 and E701i-A3) may experience a loss of video due to premature failure of a chip assembly sourced from a supplier. VIZIO is working with its suppliers, retailers and consumers to resolve the issue as quickly as possible for affected users. As part of its continued dedication to customer satisfaction, VIZIO is proactively communicating with its customers through direct contact with registered owners, through VIZIO's retailers and through online and social media about the potential issue, what to look for, and how to reach VIZIO's dedicated support team to receive help.
What is the Nature of the Issue and Affected Range of Products?
In a small percentage of units with serial numbers in the ranges of LFTRNWAN3800001 to LFTRNWAN4805300 for Model E601i-A3 and LFTRNXAN4500001 - LFTRNXAN4702936 for Model E701i-A3, users may experience a loss of video on the display although audio can still be heard. This issue is attributed to a limited batch of chip assemblies from a supplier, in which there is a small percentage chance that the chip assembly prematurely fails; this causes the timing control board to be disabled, which disrupts the video signal to the display. This potential issue appears to occur typically around the first 500 hours of usage or first few months of normal usage and does not present a safety concern.
What is VIZIO's Response to Action?
VIZIO has promptly notified its customers of the possible issue so that affected users can have their units repaired or replaced free of charge. In addition, VIZIO is also extending its standard one-year limited warranty to two years from the date of purchase for this specific issue to ensure that customers who purchased the E601i-A3 or E701i-A3 can continue to enjoy their TV with full peace of mind.
What Should VIZIO Customers do?
If you have a VIZIO E-Series 60" or 70" TV with a serial number that falls within the ranges of LFTRNWAN3800001 to LFTRNWAN4805300 for Model E601i-A3 and LFTRNXAN4500001 - LFTRNXAN4702936 for Model E701i-A3 and experience a loss of video, please call VIZIO's Customer Care team toll free at 855-209-4106 or email them at: special.bulletin@vizio.com to directly reach our dedicated service team who will assist in resolving your issue as quickly as possible.
March 2013 · Electronics