Bests & Worsts Reviews from Amazon

I, like other excited users, was very pleased with it's performance, it worked great, very close cut, powerful, easy to use, etc... performed great! However! After a few uses(about 8 or so) I heard this horrendous grinding noise and the tip got really hot and even quit working... At first I thought replacing the battery...still the same problem... Long story short, the blades inside the head are spring controlled.... after a few uses the springs just bust out and pushes the blades harshly against the tip head..thus creating the grinding noise that makes the battery and motor wear out..on top of that it inhibits cutting abilities(I tried it 3 times... by now it just rips out hairs if it can catch any...otherwise it's not really working at all). I really wanted this to work.... it's a shame because it performed great the first few times, but like many(read the reviews!!! The good ones are from excited users who had just purchased it... I was like that too...as it performs good...then later, by design it fails....) My unit is not a lone, I have heard this from many other people who have owned this device.... They need to fix this issue by finding out how to retain those springs that hold the blades in.