Bests & Worsts Reviews from Amazon

Each time I'm forced to upgrade Quickbooks, I get more and more angry with Intuit. New "features" rarely bring any improvement to the product. Far worse, what used to work in previous versions, for some reason, no longer works. I upgraded from 2014 to 2016. I spent 5 hours on the phone with technical support trying to get the merchant services activated. It took them a lot of work to figure out why it wasn't working on their end. While their support in this instance was helpful, it was nearly a full day of my time wasted. More frustrating, invoices are no longer able to be emailed through Exchange. All over their website it says that it works with Exchange, but it doesn't. Their tech support claims it works with Exchange, but when you dig down into it, it only works with POP email and webmail now. Webmail does NOT include Microsoft Exchange webmail. POP does not allow the ability to see which invoices, etc. are actually sent. 4 full days wasted on this. The deal breaker for me in this product, is that it was released with no ability to sync with online banking. IT WORKED IN PREVIOUS VERSIONS FOR YEARS. I spent no less than a full week troubleshooting this problem. Finally found someone at Intuit's tech support who works in India who was able to tell me the only online banking syncing that works in this version is with Chase, and the rest "haven't been implemented yet" WHY WOULD THEY RELEASE AN UNFINISHED PRODUCT? I've wasted two full weeks of my time on this. The 60 day, money back guarantee is a bunch of crap too. You want to go backwards, you have to re-enter all your data - BECAUSE YOU CAN'T. With no new features, forced upgrades, broken functionality, I would encourage others to NOT upgrade, and move to another product at all costs. That's what I will be telling all my clients going forward.