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I bought this in the US for use here in the US. It came with a map of the US, Canada and Mexico (one map file) loaded on the device which was out of date. No problem, I'll update it, right? Wrong. The updated map takes more memory than the device comes with, so you can't update without adding a microSD card. Annoying but no huge problem, right? Wrong. I happened to have one around, so the first trick was finding the slot for it. It's tucked away above the USB female port. Because the male USB plug is so bulky, inserting the male bumps the SD card, easily making it pop out. I finally finessed them both into place. All good now, right? Wrong. The TomTom software sees the SD card briefly ("reading your memory card"), then ignores it and tells you that you don't have enough memory to install (replace) the map. Tried a different computer, a different USB cable, followed the instructions to the letter repeatedly and no luck. So the current map won't fit the product right out of the box, and the product won't use additional memory even if you happen to have some. Other fun stuff: my "congrats, you're registered" email had a support link that took me to a support page in Swedish. The SD card is mentioned nowhere in the quick start manual; you have to find the slot and figure out how to orient the card on your own - not that there's any point to doing so. Went online and found that lots of people have this problem. I found lots of ideas (try a different SD card, reboot, clear the cache, remove and reinstall the software, click your heels together three times, etc.) but I found no solutions other than one poster saying he finally solved the problem by returning the TomTom and buying a Garmin. That made sense to me so I've returned it. This was to replace a TomTom that had given me good service for years. You'd think they'd have this down to a science by now but this experience was a spectacular disaster.