Bests & Worsts Reviews from Amazon

Do not waste your money buying this pet door as it is an absolute piece of junk. I bought the first one of amazon and had to return it. I have had to buy 3 of these very same pet doors within the past 10 months because they start malfunctioning after approximately 3 months to the point where they are useless. The motor starts acting up and/ burning out. Most recently, the pet door would just open up and stay up even while set to automatic. The door simply wouldn’t lock once it opened. I have had no choice but to keep buying the very same pet door because it is the only one that will fit the hole that had to be cut in my back door. The concept of the electric dog door is awesome, however this pet door rarely works like is advertised and is supposed to. Attempting to “ learn” the smart key so the dog can exit and enter is beyond frustrating due to how extremely sensitive it can be or not be and with how inconsistent it performs. It is absolutely ridiculous with the numerous times in which my dog would be 15 feet away from the door and yet we would hear it unlock and open. It also is absolutely ridiculous how many times my dog would be standing right in front of the door for several minutes and the door wouldn’t unlock and open. Customer service attempts to help you troubleshoot but when all is said and done the only thing accomplished is both your money and time being wasted.