Bests & Worsts Reviews from Amazon

I bet you think I'm over the top here ... but I am not, I have legitimate reasons to trash this device and here they are: 1) First, out of the box ... and I just got this a week or so ago, some features, which Netgear made me promise in an email not to discuss - DO NOT WORK. I had to go through talking to three or four really novice support people before I finally got someone that gave me a firmware upgrade so that the box would work. 2) There is no feature to test your email address.alerts and warnings, like there used to be on the other two netgear routers I used to own. 3) The wireless will not work unless you manually press the enable button on the front panel. This means that you have to be in pressing distance of that button any time you reboot, power off, have a power failure, or in some cases even change your configuration, because I found under several circumstances the wireless disables itself when changes are made to the configuration of the box. 4) The monitoring capability is the same as an over 10 year old router that I used to have. This is supposed to be state of the art, and all it can do is tell me what devices on my local net are "connected" ... whatever that is supposed to mean ... "connected" how. 5) There is no software reboot as well. 6) The configuration of the proxies and ports is about the same as the 10 year old router, but the interface is more clumsy. There is so much about this product that is irritating, I am sure that I am leaving something significant out, but I am not going to spend all day on this review. I can tell you I would rather go to the dentist with no novacaine while having my leg amputated that deal with Netgear support. What happened to Netgear's network products? Where is the progress, the innovation?? The ReadyNAS Pioneer Pro is such an amazing piece of hardware that I cannot really believe that it was made by the same company, and it really was not. The design decisions in this router are two or three giant leaps backwards from what Netgear already had. Find something else ... and if you cannot find anything better, at least find something cheaper. Maybe Hawking Technologies, they are the up and coming hungry tech company that is actually trying to make decent products. UPDATE ... after all the BS I had to go through, now I am getting a series of emails from Netgear asking about my customer experience. But I have to log in and create an account in their webasite to be able to do that. Why on Earth should I have to do that when they have my email address and sent me the link. These people are idiots, and their upper management will never figure out how bad their customer sat. ratings are because it is way too much trouble to leave any feedback. What happened to this company. This thing should never have made it out the door. The router had been out for almost a year before I bought mine and still there was not a fix for the guest network, and not to mention again the daft design choices or not being able to reboot the the device or turn on the wireless without pressing a hardware button.