Bests & Worsts Reviews from Amazon

So upset about this. I am writing ASUS off my electronic list. Computer arrived dead. Wouldn't turn on. Ok this happens but 1st bad thing. 2nd. Talk to ASUS. They convince me not to return it for a refund but that I should send it back to them and they will replace it with a new computer. The ASUS rep is very interested in me giving him a great score on the customer survey - promises he personally will ensure I get a new computer. Couple of weeks later a box comes back from ASUS. The exact same computer is in it. However, it seems to work. I spend the hours setting up a Windows 8 (downloading updates, etc.). Couple of days of use later. Computer dies. Won't start. Again ASUS says I need to send it back and they promise to actually replace the computer and not just send me back the pos I was sold. Again the ASUS rep says he will personally ensure I get a new computer and that I should give him a great score on the customer service survey. This time I need to spend $15 on packing material to send it back. ASUS will get the computer in about a week - they used slow shipping. It will take at least another week or 2 to get back the replacement. This was purchased as a christmas present for a child at the end of November. At the very best case, they won't have it to use until 3rd week in January. I have wasted hours of time, and spent my own extra $ shipping around ASUS' pos.